Return
Last updated: 28.10.2024
1. Right of return
You have the right to return goods purchased from us within 14 days of receipt, without giving any reason. To be eligible for a return, the goods must be unused, in their original packaging, and in the same condition as when you received them.
2. Exceptions to the right of return
The following products cannot be returned:
- Digital downloadable products, such as knitting patterns or other files, if the download was initiated with your consent.
- Customized or made-to-order products, unless there is a defect in the product.
3. How to return an item
- Contact us at knittingbyemilie@gmail.com to inform us that you wish to return an item.
- Pack the item securely and enclose the original receipt or order confirmation.
- Send the item to the address you received by email.
The customer is responsible for the return costs, unless the return is due to an error on our part.
4. Refund
Once we have received and inspected the item, we will refund the amount to the same payment method used for purchase. Refunds are normally made within 10 business days of the return being approved. Any shipping costs are not refundable unless the return is due to an error on our part.
5. Exchange of goods
If you wish to exchange an item, please return the original item in accordance with the instructions above and place a new order.
6. Damaged or defective goods
If you receive an item that is damaged or defective, please contact us within 14 days of receipt so that we can arrange a return and replacement or refund.
7. Reservations
We reserve the right to refuse a return if the item does not meet the requirements for the right of return, for example if the item is used or not in its original condition.